'Compassionate care has to be a whole healthcare system approach'

One frequent complaint among patients is the lack of empathy they perceive from healthcare professionals.

BARCELONA, Spain - (HealthTech Wire / News) — Many patients with a serious disease recall the moment in which their doctor revealed a terrible diagnosis with extreme coldness. That happened to Francisco Millán, a 45 year-old lung cancer patient from Barcelona. Five years ago his oncologist told him he would not live more than two years. Five years on, and thanks to innovative treatments, he has a good quality of life and his new doctor expects him to be in good health for a long time.

Empathy and compassion are not taught in medical school but it is essential for patients to receive compassionate care to help them manage the uncertainty of living with a health condition. With the goal to recognise professionals and teams that are committed to compassionate care, HIMSS Europe launched the European Kate Granger Awards last year, named after an English doctor who worked tirelessly to raise awareness around compassion in healthcare while undergoing treatment for cancer. Kate (1981-2016) initiated the campaign #hellomynameis to promote compassion and empathy towards patients.

Eilis Session, a nurse and social care manager from Ireland, was 2017’s winner. She was recognised for her work as the manager of Living With Dementia, a programme that empowers people with dementia in Dublin.

 “Compassionate care isn’t just about the care that is given but about the way it is delivered- it is about how the patient as a person is listened to, heard, their needs and fears dealt with and how they are kept updated – no decision about me without me. Compassionate care has to be a whole healthcare system approach,” says Session.

The European Kate Granger Awards have three categories: individual, team/organisation, and best use of innovation. The panel of judges will want to see evidence of ambitious and innovative ways of delivering care, excellent leadership and positive impact on patient experience. Nominations can be filled out on this website.

The winners of the European Awards will be announced at the HIMSS Europe & Health 2.0 Conference on 27- 29 May in Sitges (Barcelona). The conference is expected to gather over 2,000 stakeholders from around the world in the field of digital health.

You can follow updates on Kate Granger Awards by using the hashtags:  #HIMSSEurope18 and #hellomynameis

HIMSS Europe

HIMSS Europe is a trusted coach, advisor and thought leader in health IT. HIMSS Europe is the European arm of HIMSS, the largest health IT membership organisation in the world. We are a one-stop- organisation for all health IT-related information, knowledge and advice, and offer an unrivalled perspective on what’s happening in the world of health and care IT in Europe.

Bertha-Benz-Str. 5
10557 Berlin
+49 30 3465 542 13

Related News

European Kate Granger Awards are back for another year

HIMSS Europe will launch the second year of the European Kate Granger Awards for Compassionate Care at eHealth Tallinn, Estonia on 16-18 Oct 2017

HIMSS award CUH Stage 6 status of the international Electronic Medical Record Adoption Model

digital health, mHealth

2017 Health ICT trends